Google is putting considerable effort into resolving an Android 14 bug causing disruptions on Pixel devices with multiple user profiles.
Google is investigating a bug in Android 14 that has been causing issues for users with multiple profiles. On October 27th, a Google representative acknowledged the bug and stated that the team is actively working on a fix for it.
Google is Currently Examining a Bug in Android 14
On October 29th, a Google community manager issued a further update regarding the problem, which reportedly impacts certain Pixel 6 and newer Pixel models. The update states that Google is actively pursuing solutions and anticipates that an upcoming system update will rectify the issue and restore access to media files without the need for a factory reset. Additionally, Google is exploring methods to recover data from devices stuck in a boot loop.
Ongoing Troubles for Pixel Users and the Expanding Reach of the Issue
While Google has issued a Google Play system update aimed at reducing the likelihood of the problem occurring on additional devices, the company advises Pixel owners who haven’t experienced the issue to refrain from creating or logging into secondary user profiles on their devices until a comprehensive solution is made available.
Initially, the problem primarily affected Pixel 6 users following the update rollout. However, this week, Ars Technica reported a significant expansion of the Google issue tracker related to this issue, with over 350 replies from owners of various devices. The problems reported encompass a range of issues, from missing apps and frequent crashes to complete lockouts from internal storage on certain device user accounts.
Currently, the issue tracker has amassed over 510 replies, with some users sharing log files or posting images of their phone screens. Multiple users expressed their inability to provide on-device screenshots because the phone indicates insufficient available storage to save them. Several likened the ordeal to experiencing a ransomware infection.