Here I would be giving you details on How to Fix the “Unexpected Error” Message on Netflix. Getting interrupted by the “unexpected Error” message on Netflix can be quite frustrating and can actually disturb your plans to watch a movie or show on Netflix.
The deal here is that sometimes, you can get it fixed by just refreshing the page or restarting the app, but unfortunately, that does not work all the time. in some scenarios, there might be something else going on that you would need to get addressed. The issues might be caused by a cache on your browser or an available update on Netflix.
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How to Fix the “Unexpected Error” Message on Netflix
At this point, the method that you would like to make use of when trying to get the unexpected error message fixed depends on where you are streaming Netflix from.
There are different methods to getting the error fixed on the browser, or on the mobile app, whichever device and platform you use to stream Netflix. So, no matter the circumstances, this content would show you how to fix the issues.
On Netflix App
If you are faced with an unexpected error on your Netflix App, there are some fixes that you could try out. the very first one would be to close the app fully, so it’s not running in the background on whatever device you are making use of. Once you have done it you can try restarting the app so that it reloads and hopefully takes out the error.
If this fails to work, you might need to update the Netflix app that is on your device. For a lot of devices, you can choose to head to the app store where you downloaded the app, and then head to its page. If there is an available update, it should show up there.
The option here would be for you to restart the device that you are using the Netflix app on. Once the device has been fully shut down, wait for about 10 to 15 seconds before deciding to turn it on again. when your device is fully back on, you can then try launching the Netflix app again.
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On Safari
Getting the unexpected issue fixed if you are making use of Safari to watch Netflix is quite different compared to other browsers. Once you get this error here, you would want to shut down and then restart your computer in order to get Netflix working well again. in other to get this done, follow the steps stated below:
- First, shut down your computer on your Mac by heading to Apple Menu > Shut down.
- Wait for 10 – 15 seconds, and then turn on your computer
- Once it is back on, launch Safari again and head to Netflix.
Restarting your computer, would refresh safari and would also fix the unexpected error issue on Netflix. You can also try clearing Safari’s cached as well if this method does not get the issue fixed.
On Chrome
If you are making use of Chrome to Stream Netflix, and you reload the page and there is still an unexpected error, you would try clearing cached images and files on the browser. Chrome’s cached could actually be interrupting Netflix and causing the error. Follow the steps below to clear the cache:
- Click on the three dots on the menu icon located at the top right corner.
- Then head to the settings > advanced, the locate the privacy section
- Right on this section, head to clear browsing data > advanced
- Head to the Time-range dropdown and select all time
- Right next to cached images and files, select clear data
Once you have done this, head back to Netflix and confirm if this method has worked to clear up the error. Sometimes, you might need to restart your Chrome in other for it to take effect.
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On Firefox
If you are making use of Firefox to watch Netflix, this fix for the unexpected error message is similar to that of Chrome seeing as you would be clearing your cache. In the same way, your cache could have data, and this data could be interfering with Netflix, causing it to bring up the error message. Follow the steps below to get it cleared:
- First, select the menu button found at the top right of the page and click on the settings
- Select “Privacy and Security.”
- Right Under “Cookies” and “Site Data Checkbox”, select clear data
- Deselect the “cookies” and “site data checkbox”, but make sure to keep the cached web content checked.
- Click clear.
Now, you can choose to go back to Netflix and check to see that the unexpected error has been resolved. You might also need to restart Firefox before refreshing as an extra precaution, but these changes to Firefox would automatically be saved once the cache has been cleared.
FAQ
Why Does my Netflix Keep Giving Me an Error Message?
This usually means that there is a network connectivity issue that is keeping your device from getting Netflix.
How do your Refresh Netflix?
Launch the Android settings app, then navigate to the settings > App > Apps, scroll down and then tap on the Netflix entry. Right on the Netflix sub-menu, head to storage and then tap Clear data and clear cache.
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