Ghana’s Rent Control Department is set to go paperless in March 2024. The full implementation will be coming after a pilot test that will see the installation of the digital system, which will allow the department, to increase its efficiency and accessibility all the while improving service delivery to the public.
Minister of Works and Housing, Francis Asenso-Boakye (MP) disclose this during his reported visit to the department on Tuesday, February 12, 2024, in a bid to assess the level of preparations for the incoming digital system.
Ghana’s Rent Control Department to Go Paperless
The Rental Control Department (RCD), a division under Ghana’s Ministry of Works and Housing, is tasked with regulating the interactions between landlords and tenants to foster peaceful coexistence, primarily through education, reconciliation, and enforcement of the Rent Act 220.
Its responsibilities include overseeing rent control, managing premises recovery proceedings, and offering guidance on rent-related matters. In a recent development, the department is undergoing a digital transformation aimed at streamlining its operations and enhancing service delivery.
According to Asenso-Boakye, the new system will facilitate seamless interactions between house owners, tenants, and the RCD through a dedicated online portal, eliminating the need for physical visits to the office. This digitalization initiative aligns with the government’s efforts to adapt to the evolving rental market, with Minister Boakye revealing that a review of the Rent Act has been submitted to the National Assembly.
What Digitizing the Process Means
By digitizing its processes, the RCD will be able to address complaints, process payments, and engage with stakeholders online, improving efficiency, transparency, and access to affordable housing. Additionally, the new system will empower Ghanaians to advertise their properties and connect landlords with prospective tenants, all from the comfort of their homes.
The Project Manager Overseeing the Digitization Initiative
Amit Meluban, the project manager overseeing the digitization initiative, reiterated that individuals will be able to complete tasks and transactions remotely, without the need to visit the Rent Control office. The decision to digitize the RCD follows a directive from Vice President Dr. Mahamudu Bawumia in 2020, emphasizing the importance of modernizing the department’s operations.
Challenges Faced By the RCD
Given the past challenges faced by the RCD, such as excessive paperwork, long queues, and instances of corruption, the move towards digitalization is expected to address these issues and enhance overall efficiency in service delivery.
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