T-Mobile home internet users reportedly hit with a modem-busting update. The update however may have impacted 34,000 subscribers approximately.
T-Mobile Home Internet Users Reportedly Hit With Modem-Busting Update
Tens of thousands of T-Mobile home internet users have reportedly had their service stopped dead this very week all thanks to a software update that kills their modems.
A firmware update that was sent to Sagemcom Fast 5688W modems used by T-Mobile home internet users has busted close to 34,000 of the units in question simply by cutting them off from the network of their carrier thus stopping them from being reset on T-Mobile’s side as per The Mobile Report. And without a remote fix, customers have needed to swap out their own modems completely for new units. T-Mobile at the moment is investigating the problem, a spokesperson from the company revealed to CNET.
T-Mobile’s Response to the Issue
“We consulted with our vendor on an issue that we are still investigating that is causing intermittent connection issues on their devices that serve our home internet customers. To ensure customers have a working device we are offering them options for an easy exchange,” the spokesperson from T-Mobile said.
The Update Impacted Just a Quarter of Users
The update however seems to have impacted just a quarter of users who have gotten the update, the report noted, and T-Mobile was said to have stopped sending the software to other users at the moment. The update in question was meant to fix a separate issue of unintended reboots that had affected the Sagemcom routers.
How the Home Internet Service of T-Mobile Works
The Home Internet service of T-Mobile consists mostly of fixed wireless access which makes use of modems such as the Sagemcom fast 5688W to help convert signal from the 5G mobile network from the carrier into home Wi-Fi. T-Mobile has around 2.6 million home internet customers, the carrier reported for its fourth quarter 2022 earnings.