Discs Not Recognised on Xbox Series X, here is how to fix it. We might not be living through another game-breaking widespread crisis like the Xbox 360’s red ring of death, but just like anything that you can buy, there is always a chance that your console would have issues.
While the Xbox Series X is yet to be present nearly at nearly the same amount or intensity of issues as some of its predecessors, it is not always that perfect, and some gamers discovered that the hard way.
Discs Not Recognised on Xbox Series X
For all those that have issuers with experience, a failing disc drive happens to be one of the most common problems with the Xbox Series X up to date. Per Polygon, reports of disc drive issues concerning the Series X became rampant at the console’s launch. We have not heard a lot about it lately, although, it means that Microsoft might have fixed any issue that is lingering after its initial production runs. Still, if something is discovered to have a moving part, there is always a chance that it would break.
Have you found yourself to be an unlucky victim of an uncooperative disk? Well, if you are still within the warranty, you should know that this sort of issue is typically covered and you can have it fixed for free, the only issue here is that you would be without your console for a while. If the Console is out of warranty, you do not need to panic. Right before you choose to purchase a new replacement or make any radical move, there are things you can try out yourself.
Reset Your Xbox Series X
One of the things you should try out first is to reset your console if it is having issues with the reading disc, which can be sometimes called a hard power cycle, according to Microsoft. You can do this by holding down the power button on the console for about 10 seconds, which would force it to shut down entirely as opposed to going into an idle state. This action usually clears the cache and gets you a true reset effect to get anything that might be affecting your console behind the scenes fixed.
Also, the Xbox support website usually advises users to change the power mode on their console to Energy-Saving as opposed to Instant-on, which you can toggle by heading to settings, profile & System, Settings, General, and then power mode and Start-up. These settings would essentially force your Xbox to hard reset every time it is off, no matter which method you make use of. Ideally, this would get your issuer fixed permanently, but you would want to give Microsoft a call if the issue still persists.
Listen for Clicking Sound on Your Console
You might find out that your Xbox Series X would not return your disc, or it might not even accept it altogether. Especially if you hear any strange sound coming right from the console as it attempts to handle the disc, this might be indicative of a hardware problem. Before you gut the machine, you should try other discs to see if the issue persists. If this only occurs with a particular disc, you might want to clean it and check for any damages.
If it only occurs with a specific disc, you might want to clean it and check for damages. If so, try and return the disc to the store that you purchase it from for an exchange. Whether you would be able to do so depends on that store’s specific return policy, which means that they would most like not to be able to help you if you have had the game much longer than a month or two.
If your Disc refuses to eject from the console via the eject button or the controller, luckily, there is a manual option. As stated by Xbox Support, you would need to unfurl a paperclip that is at least 3 inches long. You would see an ejection hole close to the built-in circular stand on the side that is adjacent to the Xbox Series X’s disc drive. Once you push in the paperclip, you would force the disc to pop out just far enough to pull it out with your hands.
Pay for a Repair
If this issue persists for all the games you are playing, there is a possibility that the disc drive has issues itself. unfortunately, this is far more complicated and would require you to contact Microsoft. You would want to try and exercise that option first, that is if your console is under warranty.
If the console is not under warranty, you also should consider paying for repair before trying to make other extreme decisions. Microsoft would be best equipped to fix your specific issue and would most likely give you another warranty period for the repairs.