Centenary Bank Recently introduced WhatsApp banking, an easy-to-use platform that gives users quick, safe access to a variety of banking services over WhatsApp in Uganda. Now, customers may conveniently do a variety of operations with “CenteWhatsApp” banking, such as monitoring account balances, transferring funds, paying bills, receiving real-time notifications, and even applying for a mobile loan up to UGX 5 million.
Centenary Bank’s New WhatsApp Banking Services is Set to Meet Customer Satisfaction
This new upgrade is easy to use. All you have to do is send a message to 0744 200 555, the bank’s confirmed WhatsApp number, to start the process. After that, a user-friendly menu will show up, enabling customers to choose their preferred choice and easily finish their transactions.
To ensure the security of all transactions made through the CenteMobile banking service, a One Time PIN (OTP) must be provided to the customer’s registered bank number. With this calculated action, a larger audience will be able to access financial services via the messaging app on their mobile devices, capitalizing on WhatsApp’s popular usage. It is handy for users to complete transactions at the time and place of their choice.
WhatsApp Banking Offers a Unique Chance to Make Banking Simple and Safe
According to Managing Director Fabian Kasi, the introduction of WhatsApp Banking offers a unique chance to make banking simple, safe, and available to everyone. By 2024, it is anticipated that 7.48 million Ugandans, or 14.99% of the country’s entire population, will be online. According to the World Population Review, 34% of Ugandans had a bank account as of 2023, and 4.5 million of them use WhatsApp.
The extensive usage of WhatsApp offers a recognizable and easy-to-use interface that makes it comfortable for consumers to manage their finances via instant messaging. Users can expect prompt responses and the ability to speak with a call center specialist if they have any problems.
The managing director underlined the bank’s dedication to adopting innovations in response to the way the banking sector is changing due to improvements in technology and shifting customer preferences.
Juniper’s Research Study Projects 53% of the World’s Population uses Digital Banking Services
The previous strategic initiative is consistent with a Juniper research study that projects 53% of the world’s population to use digital banking services by 2026, representing a significant rise from 2.5 billion users in 2021 to over 4.2 billion users.
With over 2.4 million customers served by 79 branches, 205 ATMs, over 7,000 agents, and a variety of digital channels like CenteMobile banking, CenteOnline banking, CenteVisa debit and prepaid cards, and the Mastercard Platinum debit card, Centenary Bank reports having an asset base of UGX 5.5 trillion.
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