This Data Driven Approach Can Help Your Business Mitigate AI Hallucinations

Imagine this scenario: you open your favorite food delivery app to order a late-night snack. You choose your usual order and complete the purchase. However, when your food arrives, you discover they’ve included ranch dressing instead of the extra icing you requested for your cinnamon roll. You double-check the app and confirm that you did, in fact, ask for icing.

This Data Driven Approach Can Help Your Business Mitigate AI Hallucinations
This Data Driven Approach Can Help Your Business Mitigate AI Hallucinations

What you just encountered is called an artificial intelligence (AI) hallucination.

This Data Driven Approach Can Help Your Business Mitigate AI Hallucinations

AI hallucinations involve content that can be inaccurate, nonsensical, or even potentially harmful because AI models rely on outdated or incorrect data sets. In this instance, the AI created a substitution for icing when the restaurant had run out, but it lacked the context to make an accurate choice.

The rise of artificial intelligence (AI) is presenting a multitude of business prospects. AI predicts stock market trends, identifies fraud and malware before they can penetrate systems and devices, and delivers timely and useful updates to customers. Nevertheless, new technology also brings fresh risks that can be considerably more severe than mistaking ranch dressing for icing.

AI hallucinations have emerged as a prominent business concern with the introduction of generative AI (GenAI). The skewed predictions and inaccurate data generated by AI hallucinations can jeopardize the reputations of both businesses and individuals by leading to poor decision-making. Additionally, there’s the potential for copyright and legal issues, as AI may be trained on existing data or publicly available content. To substantially minimize hallucinations, businesses must ensure that their AI technology is based on dependable models with access to regularly updated data.

Embracing the Growing Impact of GenAI in Business and Society

Businesses across all industries are currently assessing the potential of GenAI. Generative AI, which can create diverse content types (such as images, videos, audio, text, and more) by utilizing prompts and existing data, finds applications in industrial monitoring, medical devices, healthcare diagnostics, and numerous other areas.

It’s not astonishing that IDC predicts GenAI solution spending will reach $143 billion in 2027. A study by Salesforce has also revealed that 45% of the U.S. population is already utilizing GenAI.

McDonald’s is exploring automated voice ordering for its drive-through service, Stitch Fix is conducting experiments with GenAI to offer style recommendations to its customers, and Morgan Stanley is in the process of developing an AI assistant with GenAI. Individuals and organizations worldwide are accessing AI-driven services on a daily basis, often without awareness, underscoring the critical need for businesses to integrate AI into their platforms safely and strategically.

Many AI applications entail making pivotal or even life-altering decisions in an instant, like medical diagnoses or choices during surgery. Therefore, the accuracy and quality of the data used to train GenAI models hold paramount importance.

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