Sony Sued in Claims That the Firm Purposely Hid a Major Defect in the PS5 Console. Tech giants Sony is now facing a class action lawsuit in regards to a game crashing defect in its PS5. But come to think of it, do the acquisitions hold any real purpose and weight.
Sony Sued in Claims That the Firm Purposely Hid a Major Defect in the PS5 Console
Plaintiff Christina Trejo of Illinois recently filed a lawsuit after she discovered that the PS5 was prone to completely shutting down during gameplay. Documentations from the court state that the defect ‘affects users’ ability to play video games and thus compromises the overall and primary usage of the PlayStation 5.
The documents point out to a range of amazon customer reviews and Reddit threads as evidence across almost two years since the PlayStation 5 has been on sale. The major complaint is that the said console shuts off randomly without any warning of the sort during gameplay.
The most serious accusation however made by Trejo is that the parent company Sony knows about the issue but decided to sell the PS5 regardless. Sony, if found guilty could be forced to pay a fine to help cover the cost of the defects.
This Is Not the First Time a Gaming Console Company Has Been Sued Due To Defects
This very recent lawsuit against Sony is far from the first time a console manufacturer has been taken to court over a said defect. Nintendo previously has gone to court over the Switch’s Joy-Con drift issue. This issue however caused the Nintendo Switch‘s packed-in controllers to register movement in the analog sticks even when they’re not being touched.
In this recent case, it’s not completely accurate to say that Sony had not disclosed information on the PS5 crashing defect. And by the admission of the lawsuit, Sony’s official support page states clearly that consoles that turn off while being played are eligible for repair but only if they are under warranty.
While granted, it isn’t an issue that eager PS5 buyers should have to deal with initially. And the lawsuit shows threads as late as July 2022, all reporting the issue. It does however appears that this is still a problem for most owners of the PS5.
The issue, specifically, also appears to be a defect with the console. Many players using the PS5 console are reporting the issue across various games. If the defect isn’t isolated to a specific game, then, this lawsuit could push Sony into delivering a future firmware update.
The Lawsuit Is a Wakeup Call for Gaming Console Manufacturers
Generally, consoles are prone to hardware issues such as this one. And this lawsuit makes a good point that they shouldn’t be allowed to launch consoles or any of their products with such glaring problems.
The parent company of PS5, Sony, has done a great job in bringing welcome firmware updates to PS5 such as the addition of VRR. It however sounds like there is more to be done if a host of users are still out there complaining of and reporting serious defects such as the matter of the lawsuit.