CEO of Peloton apologizes after Thanksgiving ride issues with demand. The CEO, Barry McCarthy following the world record attempt said; “We let you down.”
CEO Of Peloton Apologizes
Many Peloton owners and users were unable to get into Thursday’s Thanksgiving ride, thus prompting the CEO of the company to apologize. Peloton at 10 AM ET reportedly kicked off its 10th annual “Turkey Burn” event, with the sole goal of breaking the Guinness World Record for “largest live cycling class.” However the firm reportedly struggled with the demand, and many users in question were not able to take part in the event at all. “We let you down,” CEO Barry McCarthy in a statement stated.
What Really Happened According to Peloton’s CEO
According to McCarthy, more than 37,000 people were able to participate, while it is still very much unclear as to just how many couldn’t get in. “The number of members trying to join the ride overwhelmed our technical infrastructure and we were unable to support all those attempting to participate in the class,” he stated.
The Peloton status page however notes “elevated errors with live classes” for about one hour beginning just a couple of minutes after the class kicked off, and resolving at 11:07 AM ET. Some users on the other hand who got into the event also noted technical problems while it was live. That said, at the time of writing everything seems to be normal and operational.
The Issue Is Now Resolved and the Class is Available On-Demand
For those who couldn’t get in on the event on the other hand, Peloton posted in its Instagram stories that the class is now available on-demand, while an encore version of the Turkey Burn n question will reportedly kick off at 10 AM ET on Friday.
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